Warranty, Shipping, and More

Before you buy a frameset from Ruckus Bikes, there are a few important things you should know.

Cycling can be a dangerous activity, with all forms of cycling presenting inherent risks of injury that the rider must assume. Always wear a helmet. Do not ride in the dark or during limited visibility without proper lights. Know your limits. Ride responsibly. Know your area’s specific requirements for lights and other equipment. Never ride on a bicycle that is damaged or in need of maintenance, repair, or adjustment.

Warranty Information

When you purchase a Ruckus frameset, you will receive a 2-year non-transferable limited warranty covering defects caused by faulty material or improper workmanship. The finish of each frame is covered for one year from the date of purchase.

Ruckus Bikes cannot guarantee a color match to the original in the event of a replacement. Parts used for replacement, whether new or refurbished, are warranted for the remainder of the original warranty period.

Items not covered by the warranty include, but are not limited to:

  • Damage to the frameset due to improper assembly; installation of incompatible or incorrect parts or incorrect usage (no horseplay or roughhousing).
  • Damage due to use of improperly sized bolts or overloaded bags.
  • Damage to paint and finish caused by clamps, tape, straps, or the application of non-Ruckus decals or paint is not covered by the warranty. (Painting the frame, while creative, is also not covered).

Third-Party Accessories

The owners, agents, and employees of Ruckus Bikes do not take any responsibility for personal injury, death, disease, property damage, or loss incurred as a result of the use of third-party products on Ruckus Bike framesets.

Ruckus Bikes does not test, nor take responsibility for, the safety and compatibility of any third-party components. All third-party components installed are covered by their respective manufacturer’s warranties. For warranty information and service, please contact the manufacturer. 

If you have any questions or concerns about the compatibility or safety of any part or accessory please check with your friendly neighborhood bicycle mechanic.

Prices & Payment

All prices are subject to change and exclude applicable tax. All orders must be paid in full before shipment. We will verify payment information and availability of funds before shipping and we will not ship your order if we cannot verify payment information or if there are not sufficient available funds.

Errors

If we find an error in your order, we reserve the right to correct the error and revise your order accordingly (which may include charging the correct price) or to cancel the order and refund any amount charged.

Shipping

Free ground shipping is available to customers in the Continental United States at no charge. Customers can also choose to pick up their Ruckust Bike frameset from our location in Sherborn, Massachusetts.

Refunds & Returns

If you are not satisfied with your new frameset, please contact info@rideruckusbikes.com within 10 days of receipt to arrange a return. Return shipping with tracking will be at the customer’s expense. Based on our conversation, we will replace with another frameset if available, or give you a refund, subject to inspection.

Effective April 12, 2022, and subject to change.